Return and Refund Policy
Return & Refund Policy
At Dark Synevyr, we want you to feel fully confident when ordering from us. Please review our return and refund terms below:
General Returns (excluding pre-orders)
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Shipping Costs: Customers are responsible for covering the return shipping and ensuring the package arrives safely.
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Condition: Returns are accepted only if the item is unopened, in its original condition, and with the plastic shrink wrap fully intact.
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Refunds: Once your return is received and inspected (within 2–3 business days), we will issue a refund for the full product amount.
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Partial Refunds: If returned items arrive opened, used, or damaged, only a partial refund will be issued. To avoid this, please use secure packaging with ample padding (reusing the original box is recommended).
Pre-Orders
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Please note that pre-orders are non-refundable, as all funds are immediately allocated to production. By placing a pre-order, you agree to wait for the production timeline.
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If delays occur, we may offer a replacement deck of equal value, but cash refunds for pre-orders are not possible.
Cancellations
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Orders canceled before fulfillment are eligible for a full refund with no additional fees.
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Pre-orders cannot be canceled once placed.
Damaged Orders
If your order arrives damaged, please contact us at dark.synevyr@gmail.com with the following:
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Your order number
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Clear photos of the item’s condition
We will arrange a replacement or another suitable solution.
Undelivered / Returned Packages
If a package is returned to us as undelivered, you may choose between:
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Re-shipment – We will resend your order, with the customer covering re-shipping costs.
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Refund – We can refund your order minus the original shipping cost.
📩 For any questions, feel free to contact us at dark.synevyr@gmail.com — we’re always happy to assist.