When will I receive my order?
All orders placed by 10am EST ship same day. For domestic shipments (Continental USA), please allow 7 business days (Express Shipping), 15 business days (Worldwide Expedited Shipping) after shipment for your package to arrive. For international shipments, it takes approximately 18-25 business days to receive your package, although sometimes it may be sooner or later depending upon your country’s customs department. After your order processes, you will receive an email with your order confirmation. Once your package ships, you will receive a separate email with tracking information and you will soon be able to track your order here usps.com/tracking.
Do you ship internationally?
Yes, we do ship internationally. Upon checkout, you can select Worldwide Expedited Shipping which takes approximately 18-25 business days to arrive after being shipped to you. Detailed tracking information included. You can track it here 17track.net. All orders placed by 10am EST ship out same day. In most countries, you will not be charged additional duties and / or taxes.
What are your shipping costs?
Shipping is FREE to all countries.
How do I track my order?
After your order ships, you’ll receive a notification email with a tracking number and link, so you can check on your shipping status and know when to expect your order (please note that for Canada, UK and Australia, tracking will show when it leaves the USA. All orders placed before 10am EST ship same day.
How can I change my shipping address?
If you contact us within a few hours after placing your order we will do out best to change your address. Unfortunately once your order is processed, we cannot change your address. Please CONTACT US with your order number if you believe your package won’t arrive to you.
Do you ship to Alaska and Hawaii?
Yes. Shipping and handling to Alaska, Hawaii, Guam and Puerto Rico is FREE.
Do you ship to Canada, UK and Australia?
Yes! We ship to Canada, UK, Australia and worldwide. Upon checkout, you can select Worldwide Expedited Shipping which takes approximately 7-10 business days(UK and Europe), 25-35 business days(Australia), 45-55 business days(Canada), 18-25 business days(Worldwide), to arrive after being shipped to you. All orders placed by noon EST ship same day. In most countries, you will not be charged additional duties and / or taxes.
How can I cancel my order?
Unfortunately once your order is processed it cannot be cancelled as it’s already on its way to being shipped. Nevertheless, if you CONTACT US within 12 hours after you place your order, there is a slight chance we can cancel it in time! If your order is processed and on its way to you and you’d like to return it, you can write RETURN TO SENDER on the package (without opening it) and have it sent back to us for a refund minus a $5.95 shipping and handling fee. Please CONTACT US if you’re in this situation.
Why is my credit card payment not going through?
If you are seeing an error upon entering your credit card information please make sure of the following: 1) The credit card numbers you entered is correct, including the security code 2) The name, billing address and zip code you enter upon checkout matches the name on your credit card billing statement (most common problem) 3) You have sufficient funds in your account (if using a debit card). Once an error occurs, your order is not processed and you will have to checkout again. If you are still having problems, you can pay via PayPal.
What types of payment do you accept?
We accept Visa, MasterCard and PayPal.
Can I return my order for a refund?
Yes, you can return your order under the Satisfaction Guarantee. If you are not 100% satisfied with our product, we will create a solution for you. You can return the product within 30 days of receiving it. Please send your item to our US stock, you can found the address on our contact page. Please claim your order number on the parcel. You will receive the refund as soon as we receive the parcel. *Returns are applicable only for USA orders. International orders are final sale. Please CONTACT US and provide your full name, order number and reason for your return and we’d be happy to assist you.