When will I receive my order?
All orders placed by 10am EST ship same day. For domestic shipments (Continental USA), please allow 2-6 business days after shipment for your package to arrive. For international shipments, it takes approximately 14-18 business days to receive your package, although sometimes it may be sooner or later depending upon your country’s customs department. For expedited international shipment (6-10 business days) with detailed tracking information, select PRIORITY shipment upon checkout. After your order processes, you will receive an email with your order confirmation. Once your package ships, you will receive a separate email with tracking information and you will soon be able to log into your account to track your order.
Do you ship internationally?
Yes, we do ship internationally. Upon checkout, you can select standard shipping which takes approximately 14-18 business days to arrive after being shipped to you, OR priority shipment which takes 6-10 business days and includes more detailed tracking information. All orders placed by 10am EST ship out same day. International customers assume responsibility for any duties and/or taxes that may be incurred from customs. Unfortunately, we do not ship the ParaPro Formula to Germany or Norway.
What are your shipping costs?
Continental USA shipping and handling is a flat fee of $6.95. You will receive free continental USA shipping for orders over $100. Shipping & handling to Alaska, Hawaii, Puerto Rico & Guam is $8.95. Expedited 2-Day to Alaska, Hawaii, Puerto Rico & Guam is $25. Standard International Shipping & Handling is $18 (14-18 business days and minimal tracking) and International Priority Shipping & Handling is $45 (6-10 business days and detailed tracking). We ship worldwide.
How do I track my order?
After your order ships, you’ll receive a notification email with a tracking number and link, so you can check on your shipping status and know when to expect your order (please note that for International Standard Shipping, tracking will show when it leaves the USA and when it gets delivered. For more detailed tracking, select International Priority Shipping upon checkout).
How can I change my shipping address?
If you contact us within a few hours after placing your order we will do out best to change your address. Unfortunately once your order is processed, we cannot change your address. Please email us at email@example.com with your order number if you believe your package won’t arrive to you.
Do you ship to Alaska and Hawaii?
Yes. Shipping and handling to Alaska, Hawaii, Guam and Puerto Rico is $8.95 for Standard Shipping and $25 for Expedited 2-Day Shipping.
Do you ship to Canada?
Yes! We ship to Canada and worldwide. Upon checkout, you can select standard shipping which takes approximately 14-18 business days to arrive after being shipped to you OR priority shipment which takes 6-10 business days and includes more detailed tracking information. All orders placed by noon EST ship same day. International customers assume responsibility for any duties / taxes that may be incurred from customs. Unfortunately, we do not ship the ParaPro Formula to Germany or Norway.
How can I cancel my order?
Unfortunately once your order is processed it cannot be cancelled as it’s already on its way to being shipped. Nevertheless, if you email us within 12 hours after you place your order to firstname.lastname@example.org, there is a slight chance we can cancel it in time! If your order is processed and on its way to you and you’d like to return it, you can write RETURN TO SENDER on the package (without opening it) and have it sent back to us for a refund minus a $9.95 shipping and handling fee. Please email us at email@example.com if you’re in this situation.
Why is my credit card payment not going through?
If you are seeing an error upon entering your credit card information please make sure of the following: 1) The credit card numbers you entered is correct, including the security code 2) The name, billing address and zip code you enter upon checkout matches the name on your credit card billing statement (most common problem) 3) You have sufficient funds in your account (if using a debit card). Once an error occurs, your order is not processed and you will have to checkout again. If you are still having problems, you can pay via PayPal.
What types of payment do you accept?
We accept Visa, MasterCard, American Express, Discover, and PayPal.
Can I return my order for a refund?
Yes, you can return your order under the Organic Olivia Satisfaction Guarantee. If you are not 100% satisfied with our product, we will create a solution for you. You can return the product within 30 days of receiving it. We will send you a return label and you will receive a refund* minus a shipping and handling fee of $9.95. *Returns are applicable only for USA orders. International orders are final sale. Please email firstname.lastname@example.org and provide your full name, order number and reason for your return and we’d be happy to assist you.